K.M.A Wellness Tourism

1. Introduction

K.M.A Wellness Tourism (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our medical tourism facilitation services.

2. Information We Collect

We may collect the following types of information:

Personal Information: Full name, email address, phone number, nationality, passport details, and country of residence.
Medical Information: Medical history, treatment requirements, medical reports, doctor referrals, and health-related documents you share with us.
Financial Information: Billing details and payment information for services rendered.
Technical Data: IP address, browser type, device information, and website usage data through cookies.
Communication Data: Records of correspondence, including emails, phone calls, and chat messages.

3. How We Use Your Information

Your information is used to:

Facilitate medical consultations and treatment planning with our partner hospitals.
Arrange travel, accommodation, transportation, and other concierge services.
Process medical visa applications and legal documentation.
Provide cost estimates and personalized treatment recommendations.
Communicate with you regarding your medical journey and follow-up care.
Improve our website and services through analytics.
Comply with legal obligations and regulatory requirements.

4. Information Sharing

We may share your information with:

Partner Hospitals: JCI-accredited medical institutions for treatment planning and execution.
Hospitality Partners: Hotels and transportation providers to arrange your stay and logistics.
Legal Authorities: When required by law or to protect our legal rights.
Service Providers: Third-party vendors who assist in delivering our services (e.g., visa processing agencies).

We never sell, rent, or trade your personal or medical information to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your personal and medical data. This includes encrypted data transmission (SSL/TLS), secure storage systems, access controls, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Medical records shared with us are retained for a period of 7 years for follow-up care and legal compliance.

7. Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data (subject to legal obligations).
Withdraw consent for data processing at any time.
Object to the processing of your data for specific purposes.

8. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and provide translation services. You can manage your cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites (partner hospitals, hotels, etc.). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies independently.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us: